Return & Refund Policy

At Calixanm™, we want every customer to shop with confidence. If something isn't quite right with your purchase, we're here to help. This policy explains the conditions for returns, exchanges, and refunds.

1. Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, the product must meet the following requirements:

  • Be unused and in its original condition
  • Include all original packaging, accessories, and documentation
  • Show no signs of damage caused by improper use
  • Be accompanied by proof of purchase or your order confirmation

Products that do not meet these conditions may not be eligible for a refund.

2. Requesting a Return

Before sending any item back, please contact our Customer Support team to obtain return authorization.

Email:
service@calixanm.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the reason for the return
  • Photos of the product if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we'll provide detailed return instructions.

Please do not return products without prior authorization, as unauthorized returns cannot be processed.

3. Damaged, Defective or Incorrect Items

We carefully inspect every order before shipment.

If your package arrives:

  • damaged
  • defective
  • missing parts
  • or you received the wrong item

please contact us within 72 hours after delivery.

Providing photos of the product and packaging will help us resolve your request more quickly.

After verification, we'll arrange an appropriate replacement or refund whenever applicable.

4. Items Not Eligible for Return

For health, safety, and quality reasons, certain products cannot be returned.

These may include:

  • Personalized or custom-made products
  • Personal care or hygiene products after opening
  • Consumable goods
  • Hazardous or flammable products
  • Gift cards
  • Clearance or final sale items

Shipping charges paid during checkout are generally non-refundable unless the return is the result of our error.

If you're unsure whether your purchase qualifies, please contact us before submitting a return request.

5. Product Exchanges

We currently do not process direct product swaps.

If you would like a different size, color, or model, the quickest solution is:

  1. Request an approved return for the original item.
  2. Place a new order for your preferred replacement.

This helps minimize waiting time and ensures faster delivery.

6. European Union Customers

For orders delivered to countries within the European Union, customers may have the legal right to withdraw from their purchase within 14 days after receiving the goods.

To qualify:

  • Products must be unused
  • Original packaging must be intact
  • Proof of purchase is required

This statutory right is provided in addition to our standard return policy where applicable.

7. Refund Processing

After your returned package arrives, our team will inspect the item to verify its condition.

If the return is approved:

  • Your refund will be issued using your original payment method.
  • Refunds are typically processed within 5–10 business days after approval.

Please note that processing times may vary depending on your bank, credit card issuer, or payment provider.

If you have not received your refund after 15 business days following approval, please contact us.

8. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The product arrived damaged.
  • An incorrect item was shipped.
  • The item contains a verified manufacturing defect.

If we determine that the return is due to our error, we may provide a prepaid return shipping label or another suitable return solution.

9. Return Authorization

Every approved return receives a Return Authorization from our customer support team before shipment.

Packages returned without prior approval may be refused upon arrival and returned to the sender.

Need Assistance?

Our support team is always happy to answer questions regarding returns, refunds, or exchanges.

Customer Support

Email: service@calixanm.com

Company: JTS Merchandise Outlet

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing Calixanm™.

We're committed to providing dependable products, responsive customer service, and a shopping experience you can trust.